Terms & Conditions
PLEASE READ THOROUGHLY BEFORE ORDERING. ONCE AN ORDER IS PLACED THERE IS NO EXCEPTION.
All non-custom menu items can be ordered with a minimum of 24 hours in advance. (This includes cookies [not fondant sugar cookies], brownies, blondies and elegant cupcakes).
Please place custom orders at least 2 weeks in advance. Ordering early is highly encouraged, to adequately source supplies for design and to secure date.
If you are placing a custom order for an event less than 2 weeks away please note there is NO GUARANTEE that it will be accepted. Custom orders are reviewed and accepted based on availability and there will be a rush fee of 25% of order total.
Please remember that when placing your order-form it does not secure your order. This gives us a chance to look and review your order while checking availability, time, and supplies.
If your order can be fulfilled for the desired day, an email will be sent with an invoice to be paid. All invoices will be sent (to the email provided by the customer).
Each custom order is handmade. No custom order will be precisely the same; and inspiration photos will not be replicated but used to achieve a similar look. Color matching will be attempted. A perfect color match can not be guaranteed.
There are no refunds. All Sales are Final due to the nature of our products.
In the event there is an emergency and Iconic Desserts will not be able to fulfill your order; you will receive a full refund.
In the event that an error was made on behalf of Iconic Desserts, a store credit (minus the cost of personalized supplies, when applicable) will be given to be used within 4 months from the cancellation date.
Orders under $500 must be paid in full upon invoice to secure your order. A 50% NON-REFUNDABLE/TRANSFERABLE RETAINER fee is required for all orders over $500 in order to hold your date. Retainer fees are non-refundable as this goes toward but not limited to: reserving your date, obtaining supplies and preparation of the design for your order.
Again, all payments are FINAL and NONREFUNDABLE and will be taken via invoice only (Credit card, Debit card, Apple Pay, After pay).
Payment must be paid within 72 hours after receiving your invoice. If your invoice is canceled due to not submitting payment within 72 hours and you would like the invoice to be resent, you will have to send us an email with your order number stating that you would like it to be resent. If the order date & time is fulfilled by another paid invoice you will have to select a new date/time.
There will be a $5 fee to resend said invoice.
In the event Iconic Desserts is unable to fulfill your order due to an emergency, you will receive a full refund.
Pick up is during business hours Tuesday-Friday 9:00 am- 5:00 pm Saturday 9:00 am- 1:00pm.
Pick up time must be kept. There will be a $25 late fee after 10 minutes of lateness. $1.00 will be required for each additional minute of lateness, up to an hour.
Once an item has been picked up by your or your designated party, it is considered “Accepted”and you assume all liability and responsibility for the condition of the cake and/or treats once it leaves Iconic Desserts Possession. Accepted means that you, the client (or your designated party), has looked at the item and was satisfied with it.
Delivery is available with a starting fee of $20, plus $1.50 per mile.Any tolls will be added to the delivery fee as well. If you are interested in delivery, you will receive an exact fee total after you have provided the delivery address. When choosing delivery, it must be requested at the time of placing your order.
If I have to wait at a location, there will be a charge of $25 after the first 20 minutes. $1.00 will be required for each additional minute of lateness, up to an hour. Your tardiness prevents me from making other deliveries on time.
An extra fee of $15 will be applied for switching pick up to delivery within 4 days of the event.