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Terms & Conditions
PLEASE READ THOROUGHLY BEFORE ORDERING. ONCE AN ORDER IS PLACED THERE IS NO EXCEPTION.
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ORDERS
All cookies [not fondant sugar cookies], brownies, blondies and elegant cupcakes can be ordered with a minimum of 72 hours in advance.​
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Please place custom and large orders at least 1 week (7 days) in advance. Ordering early is highly encouraged, to adequately source supplies for design and to secure date. Please note that orders involving highly detailed or intricate designs may require at least two (2) weeks notice. This allows us adequate time to plan, design, and create your order with the precision it deserves.
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If you are placing a custom order for an event less than 1 week away please note there is NO GUARANTEE that particular designs will be accepted. Custom orders are reviewed and accepted based on availability and there will be a rush fee of 25% of order total.
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Please remember that when placing your order-form it does not secure your order. This gives us a chance to look and review your order while checking availability, time, and supplies.
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If your order can be fulfilled for the desired day, an email will be sent with an invoice to be paid. All invoices will be sent (to the email or number provided by the customer).
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Each custom order is handmade. No custom order will be precisely the same; and inspiration photos will not be replicated but used to achieve a similar look. Color matching will be attempted. A perfect color match can not be guaranteed.
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CANCELLATION/REFUNDS
There are NO REFUNDS. All Sales are Final due to the nature of our products.
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In the event there is an emergency and Iconic Desserts will not be able to fulfill your order; you will receive a full refund.
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In the event of a "natural disaster", “Act of God”, or an emergency preventing the customer from receiving the order, be it delivery or pick-up, a store credit (minus the cost of personalized supplies, when applicable) will be transferred to a future order occurring within 6 months of the order date.
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PAYMENTS
Orders under $300 must be paid in full upon invoice to secure your order. A 50% NON-REFUNDABLE/TRANSFERABLE RETAINER fee is required for all orders over $300 in order to hold your date. Retainer fees are non-refundable as this goes toward but not limited to: reserving your date, obtaining supplies and preparation of the design for your order.
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Again, all payments are FINAL and NONREFUNDABLE and will be taken via invoice only (Credit card, Debit card, Apple Pay, After pay).
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Payment must be paid within 48 hours after receiving your invoice. If your invoice is canceled due to not submitting payment within 48 hours and you would like the invoice to be resent, you will have to send us an email with your order number stating that you would like it to be resent. If the order date & time is fulfilled by another paid invoice you will have to select a new date/time.
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In the event Iconic Desserts is unable to fulfill your order due to an emergency, you will receive a full refund.
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PICK UP/DELIVERY
PICK UP
Clients are always welcome to select complimentary pickup from Millersville, MD 21108 at the scheduled time provided.
Pick up is during business hours Tuesday-Friday 9:00 am- 5:00 pm Saturday 9:00 am- 1:00pm.
Iconic Desserts is not responsible for damage to cakes or desserts once they have been picked up .
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​​Please adhere to the scheduled pick-up time. We kindly ask for your respect and courtesy by notifying us if you anticipate being late. While we are happy to accommodate when possible, open communication is essential, and we ask that our flexibility not be taken for granted. Delays exceeding 1 hour may incur an additional fee.
​Once an item has been picked up by you or your designated party, it is considered “Accepted" and you assume all liability and responsibility for the condition of the cake and/or treats once it leaves Iconic Desserts' Possession. Accepted means that you, the client (or your designated party), has looked at the item and was satisfied with it.
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DELIVERY
To ensure your desserts arrive safely and in perfect condition, delivery is available for custom orders and event desserts throughout Anne Arundel County and surrounding areas.
Local Delivery
Delivery within 10 miles of Millersville, MD 21108 - $35 minimum delivery fee
Extended Delivery
Location Delivery Fee
0–10 miles $35
11–20 miles $45–$60
21–30 miles $65–$85
31–45 miles $90–$110
Washington, DC Starting at $120
Baltimore Starting at $75
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Additional Information:
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Delivery fees cover transportation, travel time, and safe handling of your desserts.
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Delivery is to the main entrance or agreed drop-off location unless prior setup arrangements are made.
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Setup services for dessert tables or cake displays may require an additional fee (See below for further information).
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Deliveries outside of the listed areas may be available upon request.
Iconic Desserts is not responsible for damage to cakes or desserts once they have been accepted at the delivery location.
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Delivery Waiting Time
Please ensure someone is available to receive the order at the scheduled delivery time. A 15 minute grace period is included with all deliveries. If no one is available to receive the order, a waiting fee of $20 per additional 15 minutes may be applied.
Dessert Table Setup (Optional Add-On)
For clients who would like a styled dessert display, Iconic Desserts offers dessert table setup for an additional fee.
Setup includes:
• Arranging desserts on the display table
• Basic styling and placement of items
• Ensuring a clean and elegant presentation
Setup typically requires 20–30 minutes depending on the order size.
Display Stand Rentals
Cake stands, risers, and dessert display pieces are available for rent.
• Display rental fee: $40+ depending on the number of pieces needed.
All rental items must be returned after the event or scheduled for pickup. If pickup is required, an additional pickup fee may apply.
Damage or Non-Return
Rental items that are damaged or not returned within 48 hours will incur a replacement fee.
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